Support
Need help with SkinID? We're here for you.
Get in touch
Questions about your account, the NFC implant, or the app? Email us directly and we'll get back to you.
support@skinid.chI can't get my NFC implant to scan
Make sure the USB NFC reader is plugged in, the SkinID menu-bar app shows “Bridge running”, and you're holding the implant steady for 1-2 seconds on the reader surface. On iPhone, hold the implant against the top-back of the phone when prompted.
The Safari extension isn't appearing
Open the SkinID app at least once, then go to Safari → Settings → Extensions (on Mac) or Safari → aA button → Manage Extensions (on iPhone) and enable SkinID. If it still doesn't appear, reboot your device.
I lost my implant. How do I access my account?
Email us at support@skinid.ch from the address associated with your account. We'll verify your identity and help you link a replacement implant.
How do I delete my account and data?
Open the management panel, go to Settings → Delete Account, scan your implant to confirm. All your data is erased within 24 hours. Alternatively, email support@skinid.ch and we'll handle it for you.
The app crashes or shows an error
Check you're on the latest version (App Store → Updates). If the issue persists, email us with your device model, OS version, and a short description of what you were doing.